Standard delivery charge per order = £4.95
Specialist Carrier Delivery per order = £29.95 (larger items of furniture - identified on product page)

Delivery is to the UK mainland only. We do not deliver to offshore locations within the UK or the Highlands and Islands of Scotland.

We aim to despatch items within 7 days of receiving your order, but please allow 7-14 working for your items to arrive. In some instances the item may take up to 28 days - we will always notify you if there is to be any significant delay to your order.

Items are sent via Royal Mail or by courier. We aim to deliver items by courier within 3 working days. We are unable to confirm at what time a delivery by courier will arrive.

Delivery times may vary depending on location and whether the item is despatched direct from ourselves or a manufacturer or distributor. If there is any significant delay to you receiving an item you will be notified and given the opportunity to wait for the item or consider a suitable replacement or an immediate refund.

As the majority of larger items are sent via courier please ensure that we have your telephone number and an up-to-date delivery address to pass to the courier in case there is any query regarding delivery. We also need to be notified of any special delivery instructions ie, if your address is new or difficult to access/locate etc. Delivery will be made to the ground floor of your premises.

Where access to the delivery address is limited or additional equipment is needed to complete the delivery, an additional charge to cover the full costs of these services will apply.

All deliveries by courier will require a signature. Please ensure that somebody is available to sign for the item otherwise it will be returned to a local depot. The courier will leave a card with a phone number for you to call to arrange a further delivery or collection.

Failure to arrange redelivery or collection of the item will result in the item being returned to us. On receipt of the returned item, a refund will be issued to the customer less the original delivery cost and the courier fee for returning the item to us.

Delivery charges: Delivery costs are simply £4.95 for your complete order, regardless of how many items you buy or their weight. You can review your order, including the £4.95 delivery charge at any time by clicking on the view cart button. You can add and remove items from your shopping cart as necessary before you complete your order at the checkout.

Specialist Carrier Delivery: Certain items of furniture are delivered by a specialist carrier who will carefully handle and deliver your goods to you in one piece and at your convenience. You will not be given a generic 9am-5pm delivery time, forcing you to wait in all day. Our delivery team will contact you a few days after you have placed your order, to discuss possible delivery dates and times with you. On the day of delivery the driver will call you when approximately 1 hour away from your home, removing the need for you to wait inside all day. Please be sure to provide us with a landline and a mobile number when placing your order so the driver can easily contact you.

All items subject to specialist carrier delivery will be clearly identified on their product page of our website.

Specialist carrier delivery is charged at £29.95 per delivery not item, therefore regardless of the amount of furniture items delivered, provided they are ordered at the same time delivery will be only £29.95. This will appear in the shopping cart as £25.00 'Specialist Carrier Hand Delivery' + the standard £4.95 delivery charge.

We aim to despatch specialist carrier delivery items within 7-14 days of you placing your order. If your items are not in stock we will discuss delivery timescales with you to ensure they are acceptable.

A signature will be required on delivery to take ownership of the goods and deliveries will be made to the ground floor of your premises. At the time of ordering you are able to request an alternative delivery address if this is more convenient to you.

Important Note: Please inspect your goods and only sign the delivery note once you are happy they have arrived in good order.

If you need to change your agreed delivery date please contact us immediately. If our delivery team attempt to deliver to you on the pre-arranged date but are unsuccessful, you will incur a £50 charge for a second delivery. Our specialist delivery carriers impose this charge.