Returns

We take pride in the knowledge that we have carefully selected our products and their manufacturers. If in the event the product is not exactly what you expected then you may return it to us, provided that:

(a) The goods are returned to us within 7 days of delivery to you.

(b) You have contacted us first by email at return@mumzheaven.co.uk to
obtain a goods return reference number. This reference must be
written on a note and sent to us with your returned item stating
your reason for return - please do not write on the packaging.

(c) The goods are unused, in fully re-saleable condition and in their
original undamaged packaging.

(d) They are sent to us by a traceable, insured method that
requires a signature on delivery.

(e) The goods are returned at the customer's expense.

Exceptions: Health and Safety regulations mean we cannot accept the return of mattresses when they have been unwrapped and removed from their original packaging.

We regret that we cannot accept the return of any furniture that has been part of fully assembled.

We cannot accept the return of items that have been personalised by the customer's request.

On receipt of return: Once we have taken receipt of the returned goods we will inspect them as to their suitability for re-sale. Provided the goods are supplied to us as above we shall provide a refund within 28 days to the customer for the returned goods (excluding original delivery costs).

If you return your item outside the initial 7-day period, we may still accept the return providing the item is in fully re-saleable condition and in its original packaging. In this instance, we will provide a credit note for the original sale value, less original delivery costs.

Please note, where goods are returned for reasons other than fault or damage and do not reach us in saleable condition we reserve the right to charge a percentage of the refund value of the returned goods.

Damaged Goods: If your goods are damaged or faulty, and you have identified this before accepting delivery, then please contact us immediately. We will arrange for collection of your items and organise a full replacement, exchange or refund. Naturally, in this instance we will cover all subsequent shipping costs.

Please Note: We cannot refund any items of furniture that have been part of fully assembled.

If the fault is found to be a non-manufacturing fault, you will be charged for any subsequent repair. We will supply you with an estimate before any work commences.

We will not commence with any repair work until you notify us. However, if you do not reply to us within 14 days, we will return the goods to you un-repaired.

Of course, if the faults are identified as a manufacturing defect, the repairs will be made free-of-charge.

We do not provide a loan service while goods are being repaired.

For more information regarding the return of damaged or faulty good see Mumzheaven's Terms & Conditions.