Mumzheaven Terms and Conditions apply to the use of this website and any promotional emails or leaflets in relation to this website. By accessing this website and/or placing an order on this website you agree to these Terms and Conditions. By placing an order with Mumzheaven you are deemed to have read, understood and agreed to these Terms and Conditions.

If you do not agree with these Terms and Conditions or have any questions please contact us by email at info@mumzheaven.co.uk or by telephone during working hours 9.30am - 5.30pm Mon to Fri on 0845 108 6191 (calls are charges at local rate).

Placing an Order: To buy products from this website, browse our online shop, select the items you wish to buy by clicking on the 'buy now' button on each product page. This will place an item in your shopping cart. Once you have placed an item in the shopping cart you may wish to continue browsing. To do this click on the 'continue shopping' button to return back to the store. When you've finished shopping select the "Checkout" button to make your payment and complete your order.

During checkout you will be asked for a few details that we need to be able to satisfy your order and you will be given the option to pay by credit or debit card through our payment processor Barclays ePDQ or Paypal. If you choose to pay by Paypal you won't need an account to pay, although you will be offered the opportunity to use the information you have provided to open an account if you so wish. Please make sure you complete the checkout process correctly - if you have made a payment this will be confirmed to you at the end of the checkout process.

We will send to you an email acknowledging and detailing the products you have ordered.

This is not a confirmation of your order nor is it an order acceptance from us.

Order acceptance and the completion of the contract between you and us will take place once ordered products are despatched, unless we notify you otherwise.

Non-acceptance of an order may be due to the following:

• The product in your order is not available from stock or a supplier.
• We are unable to authorise your payment.
• We have identified an error in the product description or price.

Whilst we take every effort to ensure that the colour of products in our photographs are as accurate as possible there may be slight variations due to the limitations of photographic and calibrations of different imaging devices.

Payments: Mumzheaven accepts payment for goods in the following ways:

• Credit or debit card via Paypal or any other SSL (Secure Socket Layer) payment    processor made available to you on this website
• Postal Order
• Cheque (made payable to Mumzheaven)
• Banker's Draft

If you are paying by cheque, Mumzheaven will wait 10 days for your cheque to clear before processing your order. In such instances, delivery times may exceed the usual maximum of 28 days. The address to send it to appears at the end of these Terms.

VAT: All prices quoted on our website include VAT.

Back Orders: If the goods you want are out of stock, we will happily back order for you. However, this may involve a waiting period beyond the control of Mumzheaven. In these cases, we will inform you and if you wish to cancel your order, you can do so without charge.

Order Cancellations: You can cancel an order placed with Mumzheaven provided you contact us immediately quoting your order number. In the event it has already been prepared for despatch to you, you will incur a charge for delivery. If the item is already in the hands of our courier or the postal service and is on it's way to you, we are unable to cancel your order and you must then follow our returns policy in order to receive a refund.

Stock Availability: In order to provide such a wide range of stock to our customers it is not possible for us to keep stock of every product we sell. Some products especially large items will be ordered from the distributor/manufacturer and we therefore cannot guarantee stock availability.

If you wish to check whether an item you order is immediately available for despatch, you can contact us through our website using our contact form or alternatively email us at info@mumzheaven.co.uk or telephone 0845 108 6191 during office hours which are 9.30am to 5.30pm Mon-Fri.

Delivery:

Standard delivery charge per order = £4.95
Specialist Carrier Delivery per order = £29.95 (larger items of furniture - identified on product page)

Delivery is to the UK mainland only. We do not deliver to offshore locations within the UK or the Highlands and Islands of Scotland.

We aim to despatch items within 7 days of receiving your order, but please allow 7-14 working days for your items to arrive. In some instances the item may take up to 28 days - we will always notify you if there is to be any significant delay to your order.

Items are sent via Royal Mail or by courier. We aim to deliver items by courier within 3 working days. We are unable to confirm at what time a delivery by courier will arrive.

Delivery times may vary depending on location and whether the item is despatched direct from ourselves or a manufacturer or distributor. If there is any significant delay to you receiving an item you will be notified and given the opportunity to wait for the item or consider a suitable replacement or an immediate refund.

As the majority of larger items are sent via courier please ensure that we have your telephone number and an up-to-date delivery address to pass to the courier in case there is any query regarding delivery. We also need to be notified of any special delivery instructions ie, if your address is new or difficult to access/locate etc. Delivery will be made to the ground floor of your premises.

Where access to the delivery address is limited or additional equipment is needed to complete the delivery, an additional charge to cover the full costs of these services will apply.

All deliveries by courier will require a signature. Please ensure that somebody is available to sign for the item otherwise it will be returned to a local depot. The courier will leave a card with a phone number for you to call to arrange a further delivery or collection.

Failure to arrange redelivery or collection of the item will result in the item being returned to us. On receipt of the returned item, a refund will be issued to the customer less the original delivery cost and the courier fee for returning the item to us.

Delivery charges: Delivery costs are simply £4.95 for your complete order, regardless of how many items you buy or their weight. You can review your order, including the £4.95 delivery charge at any time by clicking on the view cart button. You can add and remove items from your shopping cart as necessary before you complete your order at the checkout.

Specialist Carrier Delivery: Certain items of furniture are delivered by a specialist carrier who will carefully handle and deliver your goods to you in one piece and at your convenience. You will not be given a generic 9am-5pm delivery time, forcing you to wait in all day. Our delivery team will contact you a few days after you have placed your order, to discuss possible delivery dates and times with you. On the day of delivery the driver will call you when approximately 1 hour away from your home, removing the need for you to wait inside all day. Please be sure to provide us with a landline and a mobile number when placing your order so the driver can easily contact you.

All items subject to specialist carrier delivery will be clearly identified on their product page of our website.

Specialist carrier delivery is charged at £29.95 per delivery not item, therefore regardless of the amount of furniture items delivered, provided they are ordered at the same time delivery will be only £29.95. This will appear in the shopping cart as £25.00 'Specialist Carrier Hand Delivery' + the standard £4.95 delivery charge.

We aim to despatch specialist carrier delivery items within 7-14 days of you placing your order. If your items are not in stock we will discuss delivery timescales with you to ensure they are acceptable.

A signature will be required on delivery to take ownership of the goods and deliveries will be made to the ground floor of your premises. At the time of ordering you are able to request an alternative delivery address if this is more convenient to you.

Important Note: Please inspect your goods and only sign the delivery note once you are happy they have arrived in good order.

If you need to change your agreed delivery date please contact us immediately. If our delivery team attempt to deliver to you on the pre-arranged date but are unsuccessful, you will incur a £50 charge for a second delivery. Our specialist delivery carriers impose this charge.

Damaged Goods: Our carriers will take the utmost care in delivering your product in perfect condition. In the event of an item sustaining damage in transit this should be clearly visible by the packaging. Please inspect the goods before signing and write on the delivery note that the item was received damaged. Please then email us within two days of receiving the item at return@mumzheaven.co.uk advising us. We will then contact you and depending on the circumstances we may arrange collection of the goods and delivery of a replacement to you. Only if the item is in unused condition and in the original packaging will an exchange be made. In certain instances a replacement part may be sent without the need to exchange the original item.

Faulty Goods: If an item appears faulty, provided that the item is unused and in the original packaging and we are contacted within two days of you receiving the item, we will collect the item and send a replacement item to you. In certain instances a replacement part may be sent without the need to exchange the original item.

Returns: We take pride in the knowledge that we have carefully selected our products and their manufacturers. If in the event the product is not exactly what you expected then you may return it to us, provided that:

(a) The goods are returned to us within 7 days of delivery to you.

(b) You have contacted us first by email at return@mumzheaven.co.uk to
obtain a goods return reference number. This reference must be
written on a note and sent to us with your returned item stating
your reason for return - please do not write on the packaging.

(c) The goods are unused, in fully re-saleable condition and in their
original undamaged packaging.

(d) They are sent to us by a traceable, insured method that
requires a signature on delivery.

(e) The goods are returned at the customer's expense.

Exceptions: Health and Safety regulations mean we cannot accept the return of mattresses when they have been unwrapped and removed from their original packaging.

We regret that we cannot accept the return of any furniture that has been part of fully assembled.

We cannot accept the return of items that have been personalised by the customer's request.

On receipt of return: Once we have taken receipt of the returned goods we will inspect them as to their suitability for re-sale. Provided the goods are supplied to us as above we shall provide a refund within 28 days to the customer for the returned goods (excluding original delivery costs).

If you return your item outside the initial 7-day period, we may still accept the return providing the item is in fully re-saleable condition and in its original packaging. In this instance, we will provide a credit note for the original sale value, less original delivery costs.

Please note, where goods are returned for reasons other than fault or damage and do not reach us in saleable condition we reserve the right to charge a percentage of the refund value of the returned goods.

Damaged Goods: If your goods are damaged or faulty, and you have identified this before accepting delivery, then please contact us immediately. We will arrange for collection of your items and organise a full replacement, exchange or refund. Naturally, in this instance we will cover all subsequent shipping costs.

Please Note: We cannot refund any items of furniture that have been part of fully assembled.

If the fault is found to be a non-manufacturing fault, you will be charged for any subsequent repair. We will supply you with an estimate before any work commences.

We will not commence with any repair work until you notify us. However, if you do not reply to us within 14 days, we will return the goods to you un-repaired.

Of course, if the faults are identified as a manufacturing defect, the repairs will be made free-of-charge.

We do not provide a loan service while goods are being repaired.

Refunds: As soon as goods are received and verified by us, we will authorise and arrange a refund, replacement, repair or exchange.

Your refund will be sent back to you using your original payment method. For example, if you paid by PayPal, your refund will be made via PayPal.

We guarantee that refunds will be processed and administered back to you within 28 days of your goods being returned, in the absence of any dispute.

Links to Third Parties: To provide an enjoyable shopping experience while using our site we may provide links to other websites for you to access from our website at your sole discretion. You agree and acknowledge that as you have chosen to enter such linked websites on your own volition that we do not endorse or are not in any way responsible or liable directly or indirectly for any:

• content, products, advertising, services or resources provided to you
• fact or actuality relating to content
• loss, damage or offence relating to any matter arising out of perusing such websites.

Complaints: We are committed to the highest levels of customer service and do all that we reasonable can to make shopping with us a pleasure. However, if you are unhappy with any aspect of our service and wish to make a complaint, please email full details to us at complaints@mumzheaven.co.uk.

We will confirm receipt of your complaint within 48 hours and hope to resolve the matter within 7 days.

Safety Instructions: Please make sure you thoroughly read and understand all the manufacturer's safety instructions. Mumzheaven cannot be held responsible for unsafe use of any item purchased through our website.

Warranty: All goods sold on this website are warranted free from defects in material and workmanship. If we should receive a written complaint by email from a customer regarding goods found to be defective in respect of materials or workmanship within 30 days of delivery, Mumzheaven will after we have had a reasonable time to investigate the same and examine the goods in dispute shall be entitled at our discretion to repair or replace the defective goods or refund the purchase price or issue a credit note. Original delivery costs are non-refundable.

No claim will be made in respect of any goods which have been repaired or altered in any way or have been subject to any accident or damage caused by either wilful or innocent neglect or through use not in accordance with the manufacturer's instructions by the customer.

Please refer to manufacturer's product documentation for information relating to warranties, including duration.

All items of furniture sent via specialist carrier delivery carry a 2 year guarantee to protect you against manufacturing defects.

Customers accept that they agree to these Terms and Conditions prior to making a purchase from Mumzheaven.

Our rights: We reserve the right to at any time to:

(a) withdraw or modify either temporarily or permanently (all or part of) this
website with or without notice to you and that we shall not be
responsible or liable to you or any third party for doing so, and

(b) alter the conditions of this website whenever deemed necessary and by
use of this website you agree to accept such change. Responsibility to
determine whether changes have been made to this site is of the user.
If you do not agree to any change to these conditions then you
must immediately cease using this website.

Privacy: We respect your privacy and we do not disclose buyers' information to third parties. Information supplied to us will only be used in accordance with the following:

• processing your order, and
• with your consent, notifying you of our products and special offers that may be of    interest to you.

We will take all reasonable steps to make sure the details of your order and payment are secure, however in the absence of negligence on our part we cannot be held responsible or liable for any loss you may suffer if a third party gains unauthorised access to any data you provide when accessing or ordering from our website.

Use of cookies: Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item and to personalise your shopping experience. The cookies used on this website are session cookies.

A cookie is a small file that a website requests be stored on your machine during the duration of your visit to that site, in order to identify you and personalise your experience.
Session cookies, also known as temporary cookies are stored temporarily in your browser's memory and are deleted as soon as you end the session by closing the browser.

If you have difficulty in using the shopping cart feature of this website you may not have cookies enabled.

To enable cookies use the following instructions relating to your browser:

Firefox 1.x
Tools ==> Options
Select the Privacy Icon on the left
Click on the + next to the word Cookies
Place a check in "Allow sites to set cookies" and click OK

Netscape 7.x
Edit ==> Preferences ==> Privacy & Security ==> Cookies
Set to "Enable all cookies" and click OK

Netscape 6.x
Edit ==> Preferences ==> Advanced ==> Cookies
Set to "Enable all cookies" and click OK

Opera 8.x
Tools ==> Preferences
Click on the Advanced tab
Select Cookies on the left, select Accept all cookies for normal cookies, and click OK

Internet Explorer 6.x
Tools ==> Internet Options
Click on the Privacy tab
Move slider scale to Medium and click OK

Internet Explorer 5.x
Tools ==> Internet Options
Click on the Security tab
Click on the Default level button
Move slider scale to Medium and click OK

AOL 7 and AOL 8
Select Settings> Preferences> Internet Properties>
Privacy> Web Sites and Edit > Address of Web Site: >
Enter http://www.mumzheaven.co.uk in Textbox, and hit <Allow>.

AOL 6 and Explorer 5
Select Settings>Preferences> Internet Properties>
Security> Internet> Custom Level, and enable "Allow Per Session Cookies."

Other browsers should use similar procedures.

Contacting Mumzheaven: If you have any questions regarding this website or you wish to write to Mumzheaven, please use the contact form in the first instance or email info@mumzheaven.co.uk.

If you would prefer to speak to someone you can call 0845 108 6191 (local call rate) 9.30am - 5.30pm Mon-Fri.